Use this link if you need to manage or reset passwords. Welcome | NH Department of Information Technology Manage your Illinois.gov Network Account Microsoft Identity Manager (MIM)can be used to reset passwords and unlock your Illinois & Trusted Domain Active Directory/Network Accounts. SRS of Illinois Springfield: 217-524-DoIT (217-524-3648) Your message will need to include your name, the name of your agency, your User ID and a phone number you can be reached at. Never provide personally identifiable information (pii). IDoIT (@IllinoisDoIT) / Twitter Please think twice before you click and remember that phishing attempts can be reported directly to DoIT.Security@illinois.gov or via the Phish Alert tool in Outlook. Support: Report a Problem, Service Request Submitter (no spending authority), Agency Technology Service Requester (with spending authority), Subject: Escalation Request REQ Ticket #. From identity management, administration of the statewide network and creating agency resiliency plan. This needs to be a reboot/restart from remote and not a "shut down". Browser Tip: When selecting which browser to use with the State of Illinois remote connections, it is suggested that employees use Chrome and avoid Edge and Internet Explorer. Your message will need to include your name, the name of your agency, your User ID and a phone number you can be reached at within the next 2 hours. Open a Ticket Manage Passwords Self-Service password recovery allows users to quickly and efficiently restore access to their own account without the need to contact the helpdesk or wait on system administrators. The Department of Innovation & Technology (DoIT) delivers statewide information technology and telecommunication services and innovation to state government agencies, boards and commissions as. Phishing attempts are on the rise and one simple click can put the entire organization at risk. It looks like your browser does not have JavaScript enabled. This will prevent unidentified telephone connections (i.e. DoIT guides technology solution delivery and support for the agencies in the executive branch of state government. Visit our Site . TheIT Service Deskconsists of representativesthat collectively possess broad expertise and years of experience delivering customer support. The Department of Information Technology (DoIT) was created with the legal authority to manage and coordinate all technology resources in the executive branch of government. Digital ID Registration and Recovery Email: DoIT.Helpdesk@illinois.gov. Together, we can build a strong cyber defense for the State of Illinois. This needs to be a remote reboot/restart and not a shut down. If you are having issues connecting to the state network or suddenly lose your connection, please first try rebooting your home PC. Catalogue2ollialu 1 9ailepos=022663 Help Me Grow. Alternatively, you may e-mail the IDPH Helpdesk at dph.helpdesk@illinois.gov. For security purposes, the ability to copy from office to home, save from office to home or print from office to home has been disabled.April 6, 2020. DoIT is a new state agency, created on July 1, 2016, whose mission is to empower the State of Illinois through high-value, customer-centric technology by delivering best-in-class innovation to client agencies fostering collaboration and empowering employees to provide better services to residents, businesses and visitors. By accessing or using this system you are consenting to monitoring and recording which may be disclosed for administrative, disciplinary, or criminal actions, penalties, or prosecution. Requests for Information Technology Services must be submitted by your agency appointed Agency Technology Service Requesters (ATSR's). General questions can be emailed to DoIT.Helpdesk@Illinois.gov. Cyber Best Practices document for more information on this topic. - Someone is available 24/7 to take your call and forward the issue to the appropriate staff/team as quickly as possible. Illinois National Electronic Disease Surveillance System (I-NEDSS) 217-785-7165. . IDHS: CSA Tracking System Visit More Support Links Services Catalog This will prevent unidentified telephone connections (i.e. The device allows for remote access and does not require any additional configuration. Also, DoIT FOIA does not answer general questions about DoIT. A user may have to repeat this a few times, clear cache/history or reboot the device (remember do not shut down or reboot the pc at the office that you are remoting into). TheState of Illinois Disability Surveyis offered annually to all State of Illinois employees under the jurisdiction of the Governor. Remember not to shut down your PC at the office. If you are experiencing speed and connection issues when working remotely, check out the FAQs on the Remote Work page for tips on how to decrease the bandwidth demand in your home. The email should contain supporting documentation for escalation. For instructions on how to do that while working remotely, visit remote work FAQs. State of Illinois Digital ID Login Digital ID Login Web3270 users: The application has been updated. Many of you may be receiving a prompt to upgrade Citrix Workspace and are unsure what to do while working remotely. DoIT Help Desk Springfield: 217-524-DoIT 217-524-3648 Chicago: 312-814-DoIT 312-814-3648 TTY: 866-277-5669 Email: DoIT.HelpDesk@Illinois.gov After making yourself familiar with the information provided on this page please click on the login button below to begin the survey. State of Illinois - Digital ID - Non-resident menu * Indicates a required field Company Contact Name Address Enter full address Street, City, State, Zip Common Questions Regarding Remote Connectivity(FAQs), Specific Application Questions/Directions, Restart of Work PC While Using Remote Access and Citrix, Citrix for PC Workspace Instructions - Remote Access, Citrix for MAC Workspace Instructions - Remote Access, Citrix for ChromeBook Workspace Instructions - Remote Access, Switching to the Lite Version of Citrix Receiver, Experience the Fastest Webex Meetings Join Video, Join a Webex Meeting from Your Computer or Mobile Device - Instructions, Webex - New Join Screens, Help Tips and Call Me, Cyber Best Practices for State of Illinois Telework, Video Conferencing Best Practices-for Webex and Zoom. DoIT Service Portal | RI Division of IT - Rhode Island All past Reminders of the Day are posted out here, as well. These practices apply to text messages, as well. 800-323-4769. Industry best practices guide secure service delivery to agencies. There is no right to privacy when accessing or using this system or any of its components. COVID-19s impact on package deliveries creates golden opportunity for scammers:Beware of fake sites and e-mails impersonating shipping and delivery companies. This site serves as a resource for Illinois state agency employees to establish the necessary access and tools for remote work during the Coronavirus-19 response efforts. Email: DoIT.Helpdesk@illinois.gov Customer Service Center (CSC) Springfield: 217-52 4-DoIT (217-524-3648) Chicago: 312-81 4-DoIT (312-814-3648) Standard Support Service Hours Monday - Friday 8 a.m. - 5 p.m. More information is posted on the this page. This iPhone feature is available by tapping the Setting application and then turning on the Personal Hotspot feature. If your FOIA request seeks public records that are not related to DoIT, please locate the appropriate State Agency . Category: - For weekend and evening support for ALL DoIT services: 217-524-DoIT (3648), Option 1 for all IT issues and Option 4 for Telecom Repair. If you receive the following message when logging on from home: Resources are unavailable at this time, try again later, it is advised to wait a few minutes and try again. We are working through all the requests for assistance and will get to you as quickly as we can. To begin the password recovery process, choose one of the following options. For additional remote access details visit the Remote Work FAQs. July 30, 2020If while working from home and using Citrix Remote Access you are presented with a Citrix Workspace upgrade message, please install the upgrade. Integrated solution providing the following functionality: agement System (SAMS) for payment and receipts processing, GRC tool to assist agency management with elimination of segregation of duties audit findings, Central Time & Attendance System & eTime (CTAS), Grants Management (currently only Grantee Management), Interfaced with the Comptroller's Statewide Accounting Man, Master Data Maintenance and other Functional Support, SAP GUI Installation consolidated agencies, Adopt standardized business processes included in IL ACTS, Ensure legacy data integrity prior to transitioning. Instead go to your account on the trusted website to see if your account needs any attention or additional information. No password resets will be conducted over the telephone by DoIT CSC staff. Staff will respond to service requests during the published business hours. Then follow the steps below for the download. 2101 S. Veterans Parkway Springfield, IL 62704 Phone: 217-785-7444 Fax: 217-785-7019 Email SERS Please visit the DoIT Remote Work page and Remote Work FAQs for additional suggestions. Question: I am encountering problems when performing functions in the States new SAP Enterprise Resource Planning (ERP) system (e.g., logging in, processing a voucher, resetting my password). For those of you using Citrix and missing your dual monitor setup in the office, you can use available monitors at home by following these instructions. Join online communities to share files, discussions, calendars and more. FOIA Contacts - Illinois Be sure to explain you are resetting a password for the IDPH Web Portal. The IT Service Processing team creates a work log entry including the provided information. Go to your account on the trusted website to see if your account needs any attention or additional information. TheNetwork/TelecomSupportDesksupports all components of Telecommunications services including voice services (i.e., voice mail, TDD/TTY, Enterprise VoIP, 800 service, etc. To report an incident, click here Report Problems Form or contact the DoIT Service Desk at 217-524-3648 (Springfield) or 312-814-3648 (Chicago). If you registered for your State of Illinois Digital ID using an Illinois driver's license or ID card, choose Illinois residents. Select option 1 (computer related issue) and then choose option 2 (Digital ID support). . IDHS: DDD Communication - September 18, 2020 both Illinois residents and out-of-state users. LEADS 3.0 - Illinois State Police You may have to clear cache/history or reboot the device a few times. Is a program bug keeping you from being able to accomplish your work? Employees who are approved by their agency to work remotely may utilize the Citrix Workspace for remote access. 1-800-843-6154 At this time, we ask that agencies focus only on submitting incident tickets for working remote problems. #1 Rule = Mute your phone (microphone) when you are not speaking.For general work from home guidance and tips visit the Remote Work site. If you have a student in your life who is performing online learning, be sure to check out ISBEs website to learn more about the free resources available to assist districts, teachers, and parents. Electronic Request for Recipient Identification Numbers (e-RIN) Error For additional self-help tips, please visit Remotework.illinois.gov. Going forward, this portal is your primary way of requesting DoIT technology assistance (submitting an IT ticket). The assigned DoIT Services fulfillment team / technician contacts the customer with an update and an estimated time of completion and copies the CIO or Group CIO who initiated the escalation. In most cases, home WiFi access is likely faster than a Personal Hotspot and should be utilized as the first preference. IDHS Help Line 1-800-843-6154 1-866-324-5553 TTY Subject: Escalation Request - REQ Ticket # Provide the Incident number.